IT Business Relationship Manager

Job Snapshot

Position: IT Business Relationship Manager (BRM)

Posting Period: 8/10/2026 – 8/21/2026

Department: Information Technology; Technology Portfolio Unit

Employment Type: Full-Time, Salaried Exempt (Non-Union)

Salary Range: Salary Grade E-5; $99,237.94-$138,580.79

Work Arrangement: Hybrid

Office Location: Central Office Building, 700 S. Eisenhower Blvd., Middletown, PA 17057

Your Impact

Are you passionate about bridging business needs and technology solutions? Do you thrive in a fast-paced environment where innovation, collaboration, and strategic impact are valued? The Pennsylvania Turnpike Commission is seeking a dynamic individual to lead our Business Relationship Management team.

What You’ll Do

As the BRM, you will guide the full lifecycle of IT demand—from first conversation to prioritization and handoff—ensuring business goals, risks, and outcomes are clearly understood, documented, and actionable. Your leadership will directly influence which investments move forward and how they deliver value.

• Oversee IT demand management from intake through assessment, prioritization, governance review, and handoff to project delivery teams.
• Ensure business needs, priorities, compliance drivers, risks, pain points, customer impacts, expected outcomes, ownership, dependencies, estimated effort, and decision points are documented.
• Use ServiceNow for demand intake, workflows, approvals, business cases, assignments, status tracking, project handoff, and reporting.
• Partner with business leaders, IT leaders, portfolio governance, PMO, policy/planning/procurement, and Technical Assurance and Governance to align demand, clarify needs, resolve conflicts, set expectations, and support informed decisions.
• Lead or oversee needs assessments and OCM evaluations, including current-state analysis, problem definition, stakeholder readiness, process impacts, training/communications needs, adoption risks, assumptions, constraints, and resistance mitigation.
• Develop or coordinate process maps, workflows, business rules, requirements, reporting needs, and acceptance criteria to support scoping, estimates, procurement planning, and project initiation.
• Coordinate preliminary cost, schedule, resource, and feasibility estimates with IT delivery teams, architecture, security, vendors, consultants, procurement, finance, and business stakeholders.
• Analyze alternatives, risks, benefits, dependencies, procurement needs, policy impacts, technical constraints, and cross-system impacts; recommend whether demand should become a project, remain operational work, be bundled, deferred, sequenced, or declined.
• Use Qlik dashboards, ServiceNow reporting, AI tools and related data sources to monitor demand volume, pipeline status, estimate maturity, business activity, resource implications, and conversion to approved projects.
• Provide demand reporting and leadership updates on trends, bottlenecks, recurring needs, prioritization risks, OCM concerns, process gaps, resource implications, and required decisions; maintain data quality for demand records, requirements, maps, estimates, and assessment outputs.
• Manage the BRM unit, including supervision, performance management, delegation, work product review, coaching, staff development, and oversight of long-term consultants performing BRM, business analysis, process mapping, requirements, and demand assessment work.
• Build BRM capability through mentoring, standards, stakeholder engagement practices, tool adoption, training, AI-enabled automation, dashboard improvements, intake workflow improvements, and continuous improvement.
• Maintain a hands-on leadership style that combines people management with direct involvement in demand governance, stakeholder facilitation, ServiceNow workflows, Qlik reporting, assessment reviews, and requirements quality.

Who Will Thrive in This Role? 

• Strong experience in business relationship management, business analysis, project/demand governance, or similar roles.
• Proficiency with ServiceNow, Qlik, Microsoft 365, and modern collaboration/automation tools.
• Exceptional communication, documentation, and stakeholder engagement abilities.
• Experience managing staff or consultants supporting analysis, requirements, or governance functions.

Qualifications

• Ten (10) years of experience in information technology, project management, business analysis, business relationship management, solutions management, resource/budget management, or policy analysis; OR
• Six (6) years of experience in information technology, project management, business analysis, business relationship management, solutions management, resource/budget management, or policy analysis AND a bachelor’s degree in information technology, business administration, information systems, public administration, or related field.
• Equivalent combination of education and/or experience may be accepted.

Why This Role Matters

The BRM is central to ensuring business needs align with planning. You will directly influence prioritization, resource planning, readiness, and clarity—ensuring the right work is approved, scoped, and delivered effectively. Your leadership strengthens partnerships across the enterprise and enhances PTC’s ability to innovate thoughtfully and sustainably.

Ready to drive innovation and shape the future of IT at the Pennsylvania Turnpike Commission? Apply today and become our next IT Business Relationship Manager!

Competencies

Critical Thinking

Customer/Client Focused

Performance Management

Problem Solving/Analysis

Project Management

Quality Control

Resource Management

Strategic Thinking/Planning

Teamwork Orientation

Technical Innovation

Details

The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options.

Applicants must be currently authorized to work in the United States on a full-time basis. The Commission will not sponsor applicants for work visas.

Disclaimer

The information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of the employee(s) assigned to this job. Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time.

The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831- 7378.